Welcome to Sandesh Services. These Terms and Conditions ("Terms") govern your use of our digital communication services, including Bulk SMS, WhatsApp API, RCS Messaging, Website Development, Voice Call, and Digital Marketing services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using the services provided by Sandesh Services ("we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.
2. Service Description
Sandesh Services provides digital communication solutions including:
- Bulk SMS Services for marketing and transactional messaging
- Business WhatsApp API integration and messaging
- RCS (Rich Communication Services) Messaging
- Website Development and design services
- Voice Call services including IVR and automated calling
- Digital Marketing services including SEO, social media, and content marketing
3. Account Registration and Security
To use our services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information to keep it accurate
- Maintain the security of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
4. Acceptable Use Policy
You agree not to use our services for any unlawful or prohibited purpose. Prohibited activities include:
- Sending spam, unsolicited messages, or messages that violate DND (Do Not Disturb) regulations
- Transmitting content that is illegal, harmful, threatening, abusive, or violates any laws
- Impersonating any person or entity or falsely stating your affiliation
- Interfering with or disrupting the services or servers connected to our services
- Attempting to gain unauthorized access to any portion of our services
- Using our services to send messages to recipients who have not consented to receive them
5. Payment Terms
Payment terms for our services are as follows:
- All fees are payable in advance or as per the agreed payment schedule
- Prices are subject to change with prior notice
- Refunds are subject to our Refund Policy
- Failure to pay may result in suspension or termination of services
- All prices are exclusive of applicable taxes unless otherwise stated
6. Service Availability
While we strive to provide reliable services, we do not guarantee uninterrupted or error-free service. We reserve the right to:
- Modify, suspend, or discontinue any service at any time
- Perform scheduled maintenance that may temporarily interrupt services
- Limit or restrict access to services for maintenance or security reasons
7. Intellectual Property
All content, trademarks, logos, and intellectual property on our platform are owned by Sandesh Services or our licensors. You may not:
- Reproduce, distribute, or create derivative works from our content without permission
- Use our trademarks or logos without written consent
- Remove any copyright or proprietary notices from our materials
8. Data Protection and Privacy
We are committed to protecting your data. Our collection, use, and protection of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law:
- Sandesh Services shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim
- We are not responsible for messages that fail to deliver due to factors beyond our control
- We do not guarantee the accuracy or completeness of any information provided through our services
10. Indemnification
You agree to indemnify and hold harmless Sandesh Services, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of another party
- Content you transmit through our services
11. Termination
We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice, for:
- Violation of these Terms and Conditions
- Non-payment of fees
- Fraudulent or illegal activity
- Any other reason we deem necessary to protect our services or users
You may terminate your account at any time by contacting us. Upon termination, your right to use the services will immediately cease.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us: