Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

1.1 Personal Information

• Name, email address, phone number, and contact details
• Business information including company name, address, and registration details
• Payment information including billing address and payment method details
• Account credentials and authentication information

1.2 Usage Information

• Service usage data including message delivery statistics, API calls, and service interactions
• Device information including IP address, browser type, and device identifiers
• Log data including access times, pages viewed, and features used
• Cookies and similar tracking technologies

1.3 Customer Data

• Contact lists and recipient information you provide for messaging services
• Message content and campaign data
• Website content and data for development services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service-related notifications, updates, and promotional communications (with your consent)
• Analytics: To analyze service usage, improve our services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To conduct business operations, including billing, accounting, and reporting

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors for billing and payment processing
• Cloud service providers for data storage and hosting
• Telecommunications providers for message delivery
• Analytics providers for service improvement

3.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us.

6.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

6.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Opt-Out

You can opt-out of promotional communications by:

• Clicking the unsubscribe link in promotional emails
• Updating your communication preferences in your account
• Contacting us directly

6.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze service usage and improve performance
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

8. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Compliance with Laws

We comply with applicable data protection laws, including:

• The Information Technology Act, 2000 (India)
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable data protection and privacy regulations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have provided an email address)
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@sandeshservices.com
• Phone: +91 9636330888 / +91 8949457179
• Address: G-34, 6D Engineers Colony, Manyawas, Jaipur-302020, Rajasthan, India

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.