Thank you for choosing SandeshServices.com for your digital marketing needs. We understand that sometimes circumstances may require a refund. This Refund Policy outlines the terms and conditions under which refunds are provided for the various services we offer, including but not limited to Bulk SMS Marketing, Bulk SMS API Services, Bulk WhatsApp Marketing, Bulk WhatsApp API Services, Voice Call Services, IVR Services, Social Media Marketing, Website Development Services, Software Development Services, and Mobile Application Development Services.

• 1. Eligibility for Refunds:
  • • Service-Specific Policies: Each service may have specific eligibility criteria for refunds. Please refer to the individual service sections below for more details.
  • • Unused Services: Refunds are generally not provided for unused portions of prepaid services.
• 2. Refund Process:
  • • Contact Us: To request a refund, please contact our customer support team at info@sandeshservices.com within the specified timeframe for your particular service.
  • • Provide Information: In your refund request, please provide relevant information, including your name, contact details, service details, and the reason for the refund request.
  • • Evaluation: Our team will evaluate your request based on the eligibility criteria outlined in this policy and the specific terms for the service you have purchased.
  • • Notification: We will notify you of the approval or rejection of your refund request via the email address provided.
• 3. Service-Specific Refund Policies:
  • • Bulk SMS Marketing Services: Refunds are not typically provided for delivered SMS messages. If there are issues with the delivery of messages due to our system error, we will evaluate refund requests on a case-by-case basis.
  • • Bulk WhatsApp Marketing Services: Refunds are generally not provided for delivered WhatsApp messages. If there are technical issues causing delivery failure, we will assess refund requests individually.
  • • Website, Software and Mobile Application Development Services: Refunds are considered on a project-by-project basis. If a project is terminated before completion, a partial refund may be provided, considering the work completed up to that point.
• 4. Exceptions:
  • • Promotional Offers: Refund policies for services obtained through special promotions may differ. Please refer to the terms and conditions of the specific promotion for details.
• 5. Changes to this Refund Policy:
  • • We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.